Email Issues (Maybe) Fixed?
Doin’ My Happy Dance!
Woohoooo! Went to bed with another 25,800 emails trying to download onto my computer. Got up this morning to find it had stopped after a mere 5,000+. So far, it hasn’t started up again. I’ve deleted those five thousand from each and every folder it sent them to, and I’m praying this never happens again. I haven’t had the nerve to go check out my Webmail account, from where the trouble sprang, I’m sure. (No matter that RoadRunner says they haven’t a clue. Yeah, right. Then why did you send me an email 2 weeks ago saying you were making significant changes to your email program that might result in your customers being sent “some duplicate emails/” You recommended simply deleting them, but I bet you had no idea that somewhere, a server or two had thousands of emails stored, and would try to send them all at once.)
At any rate, the last girl I talk to, at midnight, was diligently trying to gain access to my RR Webmail account to eliminate them from that end, but it had locked both me and RoadRunner out. Then we got disconnected, and I said the hell with it and went to bed. I’m guessing she finally got in, deleted everything, and solved this problem that they were so clueless about. Hurray for her. Boo and hiss for RR not being a bit more specific about what we should do in advance to avoid this problem. And also, for not having told customers who don’t check their mail from the RR page that they should go in there a couple times a week and make sure things were being deleted, as need be. This could ALL have been avoided.
So, raspberries to those who screwed up, and didn’t have the foresight to see what might happen, and raspberries to those who denied any responsibility for the resulting problems. And strawberries with whipped cream and a cherry on top for Michelle in Tech Support, who worked for hours to make it right.